Pall Mall Medical – Managing Director – Rowan Case Study

Managing Director – Private Healthcare Provider

Steven Taylor placed as part of a board build out to drive rapid growth plans & allow Founders to move into Non-Exec


Established in 2010 by Drs Sanjay & Shikha Pitalia, Pall Mall Medical is a family owned, private healthcare provider. With plans for the owners to move into advisory roles, alongside rapid growth plans – Pall Mall required a new Managing Director to:

  • Define, design & implement strategic plan
  • Increase top-line growth by taking accountability for Sales & Marketing
  • Oversee operations & ensure productivity is optimised
  • Take responsibility for day-to-day management of the business

Rowan were retained by the founders to appoint their next MD.


Rowan worked closely with Founders, Drs Sanjay & Shikha Pitalia, in order to understand their vision for the business, and align candidate profiles to their culture and growth objectives.

As experts in Executive Search, Rowan:

  • Conducted a deep-dive of the healthcare sector alongside acquisitive, multi-site businesses
  • Identified high-calibre candidates with experience in high-growth businesses
  • Assessed candidate commercial acumen – winning business & making investment decisions
  • Evaluated candidate leadership styles – needed to instil a culture of accountability

Through our search & assessment process, Steven Taylor was successfully appointed as the new Pall Mall Medical Managing Director.


Steven Taylor joined Pall Mall with a strong track record within the healthcare sector:

  • Previous Marketing Director for Transform Hospital Group, Optical Express, Vet Partners and Colosseum Dental
  • Drove 20% growth in 18-25-year-old demographic as Marketing Director at Transform Cosmetic Surgery

Since joining Pall Mall, Steven has successfully led the company to:

  • Increase revenue by 50% in the first 12 months
  • Navigate through the hospital closure & re-opening during the Covid-19 period (in a time where most competitors struggled greatly)
  • Build out a wider board & management team
  • Allow Sanjay & Shikha to move into advisory roles